About Us
Care delivered with integrity
Our Approach to Care
We start by listening
We believe good care starts with good relationships. Our model is built on consistency, communication, and genuine respect for the people we support.
We take the time to understand each person — their history, preferences, routines and goals — and build care plans that reflect who they are, not just what they need.
- Person-centred, always
Care is shaped around the individual. We co-produce every care plan with the person and their family, and review it regularly. - Transparent and accountable
We communicate openly with families and professionals involved in a person’s care. You will always know what is happening and why. - Quality over volume
We do not take on more than we can deliver well. Every care package receives the attention and oversight it deserves.
Our Mission
“To provide safe, reliable and genuinely person-centred home care and supported living, so that people can live with dignity, independence and consistency.
Our Values
What guides everything we do
Dignity
We treat everyone we support with respect, whatever their circumstances or needs.
Consistency
We build long-term relationships through familiar carers and reliable visits
Honesty
We communicate openly with clients, families and professionals.
Accountability
We take responsibility for the quality and safety of the care we deliver
Care Standards & Commitments
Standards we hold ourselves to
We hold ourselves to clear standards of care delivery. These are not aspirations — they are operational and expected of everyone at Gracious Ten.
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Dignity and respect in every interaction
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Consistent, reliable care delivery — no missed or late calls without communication
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Regular care plan reviews with the individual and their family
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Open, honest communication with families and professionals
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Continuous improvement through feedback, audits and supervision
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Full compliance with CQC fundamental standards
Quality, Safety & Safeguarding
Protecting the people we support
Safeguarding is everyone’s responsibility at Gracious Ten. All staff receive safeguarding training and are expected to report any concerns immediately.
We have safeguarding policies and procedures in place, and work closely with local safeguarding teams and authorities.
Enhanced DBS checks
As required by law, all care workers undergo an enhanced DBS check before they begin working with us.
Ongoing training
Regular mandatory training in medication, safeguarding and infection control.
Incident reporting
Clear, documented processes for investigating near-misses and incidents promptly.
Regulatory compliance
Fully compliant with CQC regulations and the Health and Social Care Act.
Ready to talk about care?
Whether you are arranging care for yourself or a loved one, we are here to talk about your options – no pressure, no obligation.